1.1 Vyn Guest House, situated at 26 Brunia Way, Hout Bay, Cape Town, South Africa (“the Guesthouse”) is owned and operated by Vyn Development (Pty) Ltd), Reg. No. 2022/368780/07, a company registered in the Republic of South Africa.
1.2 All reference to “Guests” includes actual guests booked into the Guesthouse, accompanying visitors and family members, as well as potential guests. The Guesthouse and the guest shall be referred to as “the Parties”.
1.3 These Terms and Conditions (“these terms and conditions”) are deemed as being accepted on receipt of payment for the booking. Some policies may vary when booking online with third party sites. Please check the relevant online policies and your confirmation emails carefully. These terms and conditions will always prevail where there is a conflict with other terms and conditions.
1.4 No smoking is permitted in the rooms or any indoor areas, or in the pool area or the garden. A designated area is set up for smoking. No other area may be used to smoke any smoking product.
1.5 We do not pay third parties for any other services on your behalf. If monies are deposited into our account incorrectly, we do not refund until cleared with our bank and will only refund directly into the original payer’s account, less any banking and transaction fees.
1.6 The Guesthouse reserves the right to remove from its premises any Guest or visitor who does not comply with these terms and conditions, who causes a nuisance or disturbs the peace, who is deemed to be a risk to the health and safety of others or to the Guesthouse’s reputation, or whose behaviour is unacceptable in the opinion of the representative of the Guesthouse on duty at the relevant time.
1.7 Access to some of the rooms requires the negotiation of stairs.
1.8 All Guests are required to register in writing prior to arrival. Proof of identity will be required upon arrival.
1.9 No Persons other than Guests duly registered with the Guesthouse are permitted to enter the premises, unless the Guesthouse has given its prior written approval.
1.10 Cash is not accepted at the premises.
1.11 Disclaimer: We are not affiliated with any of the third party links mentioned on our website. They operate independently and are merely our own preferences from our personal experience and we accept no liability for anything forthcoming from the use of the third parties whatsoever.
2 Cancellation Policy
2.1 Due to the nature and exclusiveness of the premises, it may not be possible to obtain an alternative booking in the event of cancellation and therefore the following cancellation policy applies:
2.1.1 If a booking is cancelled more than 60 days before the intended arrival date (“arrival”), the guests will receive a full refund of the price paid for the accommodation offered (“the booking fee”) and only relevant banking/transaction fees will be charged together with a nominal handling fee of R 200.
2.1.2 If a booking is cancelled within the period of 15 and 60 days before arrival, a cancellation fee of 50% of the booking fee applies and the balance will be refunded less the banking/transaction fees.
2.1.3 If a booking is cancelled within less than 15 days of arrival or in the event of no shows a cancellation fee of 100% of the booking fee applies. In the event of any early departures a cancellation fee of 100% in respect of such unused period of the booking will apply.
2.2 Cancellation fees apply irrespective whether the required deposit has been paid.
2.3 The Guesthouse reserves the right to accept, with condition or refuse totally, requests to change booking dates by Guests.
2.4 Due to security reasons, refunds may only be processed where the Guesthouse has received confirmation from its bankers that the payments has been credited and is not subject to any recall.
2.5 Rooms may be re-let if no notification from the Guest is received of any unexpected delays by 21h00h on the intended arrival date.
3 Payment Policy
3.1 Unless otherwise agreed, rates are quoted in South African Rand (ZAR) and include breakfast. Bank charges incurred by the Guesthouse when receiving payments are for the account of the Guest.
3.2 The rates per room are displayed on the website unless agreed via email correspondence and are subject to change without notice and availability of rooms.
3.3 Bookings are taken in advance but reservations are only confirmed on receipt of payment.
3.4 Generally 50% deposits will be requested for bookings but the Guesthouse may require full payment depending on the nature of the booking and the proximity to the arrival. Deposits are non-refundable, unless full payment of the booking is made and the cancellation policy above applies.
3.5 Only payments which have cleared and are reflecting as actual available balances in the Guesthouse’s account shall be considered as having been received
3.6 Please e-mail proof of payment through to firstname.lastname@example.org. Use your name and date of arrival as reference. Please note that the Guesthouse will never change its banking details by means of simply sending out any email to this effect.
3.7 A booking will automatically be deemed cancelled if payment has not been received by the due date.
3.8 Proof of payment may be requested on arrival and where payment was made by credit card, the actual credit card must be presented.
3.9 No persons other than those quoted for are permitted to share the accommodation.
3.10 The Guesthouse accepts MasterCard and Visa credit/debit cards and electronic fund transfer. Cash or foreign currency is not an accepted means of payment.
3.11 Booking a room in the guesthouse authorises the Guesthouse to make the booking charges to the card without any additional consent being required.
3.12 Any changes to bookings after arrival will result in an administrative charge of R 500, subject to 2.1.4.
4 Arrival and Departure
.1 Check in is from 15h00 to 18h00.
4.2 Check out is by 11h00 latest on the day of departure.
4.3 The booking will be deemed cancelled if the guest has not checked in by 21h00, unless prior notification has been given of the late arrival.
4.4 A penalty of R 500 may be charged for arrivals after 18h00 without prior arrangement.
5.1 Breakfast is served daily strictly between 8h30 and 10h30.
5.2 Please note late arrivals are not catered for, unless prior arrangement has been made for a packed breakfast.
5.3 The Guesthouse does not warrant that it will be able to provide alternative foods should guests have any food allergies and / or food intolerance or special dietary requirements and these should be communicated to the Guesthouse timeously in advance so that the Guesthouse can endeavour to accommodate the special requirements.
6 Child Policy
6.1 Children under the age of 10 are not permitted at the premises.
6.2 Children under the age of 14 years, shall always be under responsible adult supervision – indoors and outdoors at all times.
6.3 It is the duty of the guests to monitor their children, the Guesthouse accepts no liability for any injury or loss that may occasion to or on account of any conduct of the children also vis a vis any other guests.
7 Guesthouse Rules
7.1 Guests are not permitted to bring pets of any kind to the Guesthouse.
7.2 Guests are not permitted to remove towels, bedding, utensils, furniture, equipment and any other fixtures that belong to the Guesthouse from their respective rooms or other areas of the Guesthouse.
7.3 The Guesthouse is a shared space and the guests are expected to tolerate acceptable ambient noise levels. The guesthouse management reserves the right to monitor and control noise levels, particularly between 22h00 and 7h00.
7.4 The Guesthouse reserves the right to charge a guest for the replacement, deep cleaning or repair of any item(s) belonging to the Guesthouse or any other guest, damaged by the former guest or a person under such guest’s care or responsibility, either wilfully or because reasonable precautions have not been taken.
7.5 The Guesthouse reserves its right to charge for the replacement of items that are found to be missing following departure.
7.6 Should guests want to use the premises for commercial photo shoots or any other commercial endeavour, prior written consent is required from the Guesthouse and a commercial rate shall apply for the accommodation to be requested from the Guesthouse.
8 Disclaimer Notice / Indeminity
8.1 All Guests (including their family members, visitors or invitees) entering onto or residing at the premises of the Guesthouse do so entirely at their own risk. Right of Admission is reserved.
8.2 It is an express condition of entering onto, residing or interacting with the Guesthouse, its staff, contractors, owners and agents, that all Guests/visitors will be bound by this indemnity.
8.3 The person booking the Guesthouse agrees to inform all Guests/visitors in his/her party of the contents hereof and all such persons will be considered bound by the provisions contained herein.
8.4 All Guests and visitors agree to fully indemnify the Guesthouse, its owners, employees, agents, contractors and hold them blameless against any acts, occurrences or omissions, directly or indirectly, negligent or otherwise, at the Guesthouse or in the course of dealing with the Guesthouse, including but not limited to theft, damage, injury, loss or death, to the person and/or to their property, including any motor vehicle parked at the Guesthouse, any interruption in any services, including electricity and WI-FI, any injury sustained due to non-conformity with these terms and conditions or the House Rules, misuse of the facilities, intoxication and disorderly conduct, and where a claim justifiably lies against the Guesthouse, same shall be limited by the applicable insurance cover of the Guesthouse.
8.5 The Guests and visitors, in addition to the aforesaid, hereby indemnify the owners against any claims which may arise against them or the Guesthouse, from whatever nature, whether arising from the owners’ default, negligence or otherwise
8.6 Whilst the Guesthouse endeavours to keep its premises secure with various top level security services, its owners, employees, agents, and contractors will not be held liable for any loss, theft or damage to any personal belongings, including but not limited to, cash, jewellery, electronic equipment, camping equipment, sporting and recreational equipment or motor vehicles, however caused, during the Guest’s stay.
8.7 The Guesthouse does not express or imply any warranties or guarantees with respect to the Guesthouse’s services and facilities other than what is contained in these terms and conditions.
8.8 The Guests/visitors are not relying on any representation, guarantee or statement other than as set forth in these terms and conditions or by another written agreement between the parties. By reading this General Indemnity and Disclaimers, the Guest/visitor acknowledges that he/she understands and agrees to these terms and conditions and any applicable rules which the Guesthouse may establish from time to time, for example regarding the use of its WI-FI, the purchase of alcoholic beverages, special rules due to Covid/health regulations, water and electricity conservation regulations, recycling and matter of guest privacy (“the House Rules”).
8.9 Any incidents or injury, damage, theft or other loss shall be immediately reported to the representative of the Guesthouse on duty and the person reporting the incident shall complete such forms as the Guesthouse may require for this purpose.
8.10 The Guesthouse is located next to a bushy area and has a swimming pool with no life guards on duty. Entering into the pool will be at the sole risk of the Guests/visitors. Children must be under responsible adult supervision at all times. The Guesthouse has an outdoor braai/barbeque area or fire place. All Guests/visitors make use of these facilities at their own risk and need to obey all applicable fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be at the expense of the Guest/visitor.